Frequently asked questions

Your package will arrive within 10 working days after script approval. Please allow this timeframe for processing and shipping.

If you haven't received your order after 10 working days, contact us immediately and we'll promptly resolve the issue.

Yes, you can schedule a telehealth consultation with our medical team via phone. (Note: This option excludes non-Schedule 4 products.)

No, our pharmacy will dispatch your order directly to your nominated shipping address. Our offices don't store products, as they're compounded upon script receipt.

We accept the following payment methods:

• - Visa
• - Mastercard
• - Zip Pay
• - Afterpay

Your script will be sent directly to our compounding pharmacy. If you'd like a duplicate copy (no repeats issued), we can arrange this.

At our Australian peptide clinic, transparency and expertise come first. Our prices include consultation fees, with no hidden costs. Our medical team provides personalized guidance on product selection and dosage protocols during consultations via Zoom or phone call. To respect their time, we require attendance at scheduled consultations; no-shows incur a $59 fee, and cancellations after consultation retain a $59 fee. By participating, you invest in your health and receive tailored support from leading experts.

No. This is a private script with no rebate.

Some postcodes for Western Australia, Northern Territory and some parts of Tasmania, will be 2 days delivery even via express post. If an order is held in a Toll depot, this is guaranteed to be kept refrigerated.

All compounds going to business addresses, need to have the ‘’Name of Business’’ before the recipient's name and address. The recipient is required to collect and refrigerate the delivery as soon as possible. BIOV8 will make every attempt to support an efficient delivery process by sending updates on delivery status either direct or through our courier partners. Any uncollected orders will be the responsibility of the recipient. BIOV8 is not liable for any loss, damage, or spoilage of compounds resulting from delayed collection or failure to refrigerate promptly upon deliver. Please ensure that the business is aware of the delivery and that someone is available to receive it. If the order is not collected in time, we cannot guarantee the product's quality or safety.

Your product comes cold packed in a small esky with your product labelled to you, dosing card information, and a complimentary 50 pack of syringes for injectable products. Your product will be shipped via Toll or an equivalent Courier.

No, we cannot offer our services or ship internationally. Customerscan onlybuy ourpeptides in Australia. Peptides are classified as a Schedule 4 medication in Australia, which requires a prescription from a licensed and actively registered physician within the country. We can only offer our services to individuals currently residing within Australia.

A subcutaneous injection is done with a small insulin size needle. It is a painless injection.

Yes. Before you inject you want to clean both the top of the rubber stopper of the vial before drawing up the product and the area where you are going to inject with alcohol swabs.

The most common area to inject is the abdominal area between the hip bone and the belly button. The middle outer portion of the thigh, and upper outer portion of the glutes. We recommend rotating areas so as not to constantly inject in the same location

It is not uncommon to experience local irritation at the injection site. The lump will resolve on its own within a few days. If you are concerned at any time, please contact us directly and speak to our medical team.

The relevant dosage information will be provided to you in the following ways

Our Doctor will discuss this with you. Once our Doctor has reviewed and approved your medical information you will received an email with your personalised dosage protocol

You will receive a dosage information on the label of each product you have ordered

For any specifics, our Medical team of experts are always happy to help. Please book a Doctors consult or reach out to our team directly on 1300 MY BIOV8

Our Doctor will provide you with the most appropriate dosage for you. If you feel that you want to increase your dose, please contact us atcare@BIOV8.com.au or 1300 MY BIOV8 to arrange a consultation with our Doctor.

Never mix peptides in the same syringe. This risks contaminating the vial and compromising the effectiveness and safety of your treatment.

All compounding pharmacies recommend a 3 month expiry for each peptide. Each product will have specific expiry dates on the product. We do not recommend using peptides past the suggested expiry date. Larger peptide orders are recommended for more experienced peptide users who are using a higher dosage protocol. For your convenience BIOV8 will organise to split larger orders, meaning you will receive two vials at a time to ensure yourpeptides are safe and that they do not reach expiry before you have finished your course. Wanting to place a large order of the same product? Not a problem at all - simply speak with one of the BIOV8 team oncare@BIOV8.com.au or 1300MY BIOV8 and they will get this organised for you.

BIOV8 Clinics is committed to delivering exceptional quality and safety through our range of peptides and peptide bundles. We collaborate with Australia's top compounding pharmacies, utilizing sterile laboratories and pharmaceutical-grade ingredients to tailor-make our products. With quality control at the forefront, our strict management processes ensure our products exceed clinical standards.

BIOV8 exclusively partners with premium, Australian-licensed compounding pharmacies, ensuring our peptides meet the highest standards of safety, quality, and potency. By operating within strict Australian regulations, you can trust that our products undergo rigorous quality control. For temperature-sensitive peptides, we take extra care, using ice packs to maintain optimal conditions during delivery, guaranteeing your products arrive in premium condition.

While other sites may offer seemingly cheap alternatives, the risks far outweigh any potential savings. Low-quality ingredients, poor manufacturing processes, and lack of regulation can result in contaminated products. In contrast, shopping with BIOV8 ensures you receive only premium-quality nootropics and peptides, carefully crafted with high-quality ingredients and rigorous regulatory adherence, guaranteeing your safety and efficacy.

In Australia, certain peptides are legally available with a prescription from approved medical professionals, including endocrinologists. At BIOV8, we ensure compliance with Australian regulations by only supplying peptides listed on the Australian Register of Therapeutic Goods (ARTG) and manufactured according to stringent pharmaceutical guidelines. This guarantees our products meet the highest standards of safety and efficacy.

Peptides are indeed safe and beneficial for both men and women, offering powerful and positive results. At BIOV8, our dedicated Medical Team continually researches and updates our website with the latest information on peptide use-cases, categorized into "Peptides for Women" and "Peptides for Men" for easy navigation. We collaborate closely with medical and pharmaceutical partners to develop innovative, safe, and effective peptide solutions, including transdermal creams, nasal sprays, and other alternatives, tailored to meet the unique needs of both men and women.

We strongly advise against taking our products during pregnancy or while trying to conceive, due to insufficient research on peptide safety during this critical period.

Please contact us immediately and we will resolve the issue.

We promise to investigate every missing order. If there is any fault on BIOV8’s side, we will replace the item immediately.